Last updated
2025-03-26
Who We Are
Balchik Holidays is a vacation rental business offering private villa accommodations in Balchik, Bulgaria.
For the purposes of data protection law, the data controller is:
BALCHIK HOLIDAYS Ltd.
Email: info@balchikholidays.com
Phone: 00 359 878 107 306
Address: 5 Primorska street, Balchik, Bulgaria
What Data We Collect
We may collect and process the following data:
- Personal Identification Data: Name, email address, phone number.
- Booking Information: Dates of stay, number of guests, property chosen.
- Payment Details: Payment confirmation via PayPal or bank transfer (we do not store card details).
- Technical Data: IP address, browser type, device info, and pages visited (via Google Analytics).
- Communication History: Messages sent via contact or booking forms.
How We Use Your Information
We use your data to:
- Process and confirm bookings
- Respond to inquiries
- Provide customer service
- Comply with legal obligations
- Analyze website traffic (via Google Analytics)
Legal Basis for Processing
We process your data based on the following legal grounds:
- Contractual necessity: to fulfill your booking.
- Legal obligations: for recordkeeping and financial reporting.
- Legitimate interests: for website analytics and fraud prevention.
Data Sharing and Third Parties
We may share your data with:
- Payment Processors: PayPal, for processing secure payments.
- Analytics Services: Google Analytics, for tracking website traffic.
- External Booking Platforms: Airbnb and Booking.com (only when bookings are made through them).
- Banks: for verifying and receiving IBAN transfers.
We do not sell or rent your personal information to third parties.
Cookies and Tracking
We use cookies to:
- Improve user experience
- Analyze website usage via Google Analytics
You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.
Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to or restrict processing
- Data portability (receive your data in a readable format)
To exercise these rights, please contact us at info@balchikholidays.com.
Data Retention
We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
BALCHIK HOLIDAYS Ltd.
Email: info@balchikholidays.com
Phone: 00 359 878 107 306
